Terms & Conditions

LuluLabs Whitelabel, operated by LuluLabs AI, Amsterdam, offers LuluLabs Whitelabel and related services to you, the user, under the condition that you accept all of our set terms, including these Terms of Service and all related policies.

Thank you for using LuluLabs Whitelabel’s travel assistance and information services (the “Services”). These Terms of Service (the “Agreement”) spell out what rights you have with respect to the Services, your use of the Services, and other important topics like arbitration. Please read it carefully. We have a privacy policy which outlines how we handle your data. This Agreement is entered into by LuluLabs AI. and the entity or person agreeing to these terms ("Customer") and govern Customer's access to and use of the Services.

This Agreement is effective when the Customer is presented with this Agreement and proceeds to use the Services (the "Effective Date"). These terms may be updated and presented again to the Customer from time to time. Continued use of the Services constitutes acceptance of the updated terms. If you do not agree to the Agreement, please stop using the Services.

Other documents referenced here may also bind Customer’s use of these Services, including the Community Guidelines included below.

1. Service Availability & Quality

We are constantly evolving the Services to make them better for you. The Services are subject to modification and change, including but not limited to the algorithms used to generate the travel information, the languages supported, and features available to the Customer. No guarantees are made with respect to the Services’ quality, stability, uptime or reliability. Please do not create any dependencies on any attributes of the Services. We will not be liable to you or your downstream customers for any harm caused by your dependency on the Service.

The Services are provided to Customer on an "AS IS" BASIS, WITHOUT WARRANTIES OR CONDITIONS OF ANY KIND, either express or implied, including, without limitation, any warranties or conditions of TITLE, NON-INFRINGEMENT, MERCHANTABILITY, or FITNESS FOR A PARTICULAR PURPOSE. You are solely responsible for determining the appropriateness of using the Services and assume any risks associated with use of the Services.

LuluLabs Whitelabel (LuluLabs AI) reserves the right to suspend or ban your access to the Services at any time, and for any reason. You may not use the Services for competitive research. You may not reverse engineer the Services. You may not use automated tools to access or interact with the Services. Only one user may use the Services per registered account. Each user of the Services may only have one account. We reserve the right to investigate complaints or reported violations of our Terms of Service and to take any action we deem appropriate, including but not limited to reporting any suspected unlawful activity to law enforcement officials, regulators, or other third parties and disclosing any information necessary or appropriate to such persons or entities relating to user profiles, e-mail addresses, usage history, posted materials, IP addresses and traffic information.

2. Age Requirements

By accessing the Services, you confirm that you’re at least 18 years old and meet the minimum age of digital consent in your country. If you are old enough to access the Services in your country, but not old enough to have authority to consent to our terms, your parent or guardian must agree to our terms on your behalf. Please ask your parents or guardian to read these terms with you. If you’re a parent or legal guardian, and you allow your teenager to use the Services, then these terms also apply to you and you’re responsible for your teenager’s activity on the Services. LuluLabs Whitelabel tries to make its Services PG-13 (PG-13 means content that is suitable for viewing by persons of age 13 and older) and family friendly, but the contents are generated by an artificial intelligence system based on user queries. This is new technology and it does not always work as expected. No guarantees are made as to the suitability of the content for the Customer.

3. Your Information

By using LuluLabs Whitelabel, you may provide LuluLabs AI with personal information such as your email address, user name, location, language preferences, search history, and text inputs that you enter while interacting with the service. Our privacy policy outlines how we handle your personal information and the rights you have with respect to your personal information. Both parties agree to comply with all applicable data protection laws. To the extent the parties need to enter into additional terms regarding data privacy or data transfers, the parties will work together in good faith to enter into such terms.

4. Intellectual Property Rights

You retain all rights to any information you input into LuluLabs Whitelabel(the "Input Data"). LuluLabs AI retains all rights to the content generated by LuluLabs Whitelabel in response to your Input Data (the "Generated Content"). You are granted a non-exclusive, non-transferable, revocable license to use the Generated Content for your personal, non-commercial purposes, provided that you comply with these Terms and Conditions and our Content Policy. You may not sublicense, sell, transfer, or otherwise exploit the Generated Content without our prior written consent. You understand and acknowledge that similar or identical Generated Content may be created by other users of LuluLabs Whitelabel.

5. Acceptable Use

You agree to use LuluLabs Whitelabel only for lawful purposes and in accordance with these Terms and Conditions, our Content Policy, and any applicable laws and regulations. You may not use LuluLabs Whitelabel to generate or disseminate content that is unlawful, offensive, obscene, defamatory, threatening, or otherwise objectionable. You may not useLuluLabs Whitelabel to infringe upon the intellectual property rights of others, to impersonate any person or entity, or to engage in any fraudulent or deceptive activity.

6. Limitation of Liability

LuluLabs Whitelabel is provided "AS IS" by LuluLabs AI without warranties of any kind, either express or implied, including, but not limited to, warranties of merchantability, fitness for a particular purpose, and non-infringement. LuluLabs AI does not guarantee the accuracy, completeness, or usefulness of the Generated Content and will not be liable for any errors or omissions in the Generated Content. To the maximum extent permitted by law, LuluLabs AI shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or related to your use ofLuluLabs Whitelabel or the Generated Content.

7. Indemnification

You agree to indemnify, defend, and hold harmless LuluLabs AI, its affiliates, and their respective officers, directors, employees, agents, licensors, and suppliers from and against any claims, liabilities, damages, judgments, awards, losses, costs, expenses, or fees (including reasonable attorneys' fees) arising out of or relating to your violation of these Terms and Conditions, your use of LuluLabs Whitelabel or the Generated Content, or your infringement of any intellectual property or other rights of any third party.

8. Modifications to the Service

LuluLabs AI reserves the right to modify, suspend, or discontinueLuluLabs Whitelabel, in whole or in part, at any time and without notice. You agree that LuluLabs AI shall not be liable to you or any third party for any such modification, suspension, or discontinuance.

9. Termination

LuluLabs AI may terminate your access to LuluLabs Whitelabel at any time, for any reason, including for violation of these Terms and Conditions or our Content Policy. Upon termination, you must immediately cease all use of LuluLabs Whitelabeland the Generated Content and destroy any copies thereof in your possession or control.

10. DMCA and Takedowns Policy

LuluLabs Whitelabel utilizes an artificial intelligence system trained on public datasets to provide its services. Such generated content may be unintentionally similar to copyright protected material or trademarks you hold. We respect rights holders internationally. If you believe your copyright or trademark is being infringed by the Service, please write to takedown@lululabs.ai and we will process your request.

11. Dispute Resolution and Governing Law

Any and all legal claims, disputes, or controversies arising out of or relating to this Agreement, including but not limited to any disagreement regarding the interpretation, performance, or breach of the Agreement (collectively, "Dispute") shall be governed by and construed in accordance with the laws of the Netherlands, without giving effect to any choice or conflict of law provision or rule.

The parties shall first attempt to resolve any Dispute amicably through good faith negotiations within thirty (30) days after the Dispute arises. If the Dispute cannot be resolved within such thirty (30) day period, the parties agree to submit the Dispute to binding arbitration under the laws of the Netherlands to a recognized arbitration institution, such as the International Chamber of Commerce or the Netherlands Arbitration Institute.

The arbitration shall be conducted in Dutch, by a single arbitrator mutually agreed upon by the parties. If the parties are unable to agree on an arbitrator within fifteen (15) days after the initiation of the arbitration,the court shall appoint an arbiter. The arbitration shall take place in Amsterdam, Netherlands.

Either party may apply to any court having jurisdiction to seek injunctive relief or other equitable relief necessary to protect its rights pending the resolution of the arbitration. The arbitrator shall have the authority to grant equitable and injunctive relief consistent with the terms of this Agreement, in addition to any other relief to which the prevailing party may be entitled.

The decision of the arbitrator shall be final and binding upon both parties, and judgment upon the award rendered by the arbitrator may be entered in any court having jurisdiction thereof. The parties shall each bear their own legal fees, expert fees, and other expenses incurred in connection with the arbitration, regardless of the outcome, unless the arbitrator determines that a party has acted in bad faith, in which case the arbitrator may award the prevailing party its reasonable attorneys' fees and costs.

12. Payment and Billing

We may invoice you for your use of the Services through a third party payment service provider. The third party service provider’s terms of service shall govern and supersede this Agreement in case of conflict. We also reserve the right to terminate your access to the Service for any reason, including for violation of the Community Guidelines (Please consult the section Community Guidelines for details) or other inappropriate use of the Service. Upon cancellation or termination, any outstanding usage fees will be charged immediately. You will not be refunded for the previous payments but you will stop being charged any further. Refunds requested within 14 days of purchase are eligible for a full refund if no services mentioned in the purchase agreement has been consumed (example. High Quality Responses)

13. Community Guidelines

Be kind and respect each other and staff. Do not create content or use text prompts that are inherently disrespectful, aggressive, or otherwise abusive. Violence or harassment of any kind will not be tolerated.

No adult content or gore. Please avoid making visually shocking or disturbing content. We will block some text inputs automatically.

Sharing others’ creations. Do not publicly repost the creations of others without their permission.

Be careful about sharing. It’s OK to share your creations outside of the LuluLabs Whitelabel community but please consider how others might view your content.

Any violations of these rules may lead to bans from our services.

14. Limitation of Liability and Indemnity

We provide the service as is, and we make no promises or guarantees about it. You understand and agree that LuluLabs AI will not be liable to you or any third party for any loss of profits, use, goodwill, or data, or for any incidental, indirect, special, consequential or exemplary damages, however they arise. You are responsible for your use of the service. If you harm someone else or get into a dispute with someone else, we will not be involved. If you knowingly infringe someone else’s intellectual property, and that costs us money, we’re going to come find you and collect that money from you. We might also do other stuff, like try to get a court to make you pay our attorney’s fees. Don’t do it.

15. Entire Agreement

This Agreement, including any other documents referenced herein, constitutes the entire agreement between you and LuluLabs AI with respect to the Services and supersedes all prior or contemporaneous understandings, agreements, negotiations, representations and warranties, and communications, whether written or oral, relating to the subject matter of this Agreement. No amendment to or modification of this Agreement will be effective unless it is in writing and signed by an authorized representative of both parties.

16. Waiver

No waiver of any provision of this Agreement is effective unless it is in writing and signed by the party against whom the waiver is to be asserted. No failure or delay by either party in exercising any right, power, or remedy under this Agreement will operate as a waiver of any such right, power, or remedy.

17. Assignment

You may not assign, delegate, or transfer your rights or obligations under this Agreement without the prior written consent of LuluLabs AI. LuluLabs AI may freely assign, delegate, or transfer its rights or obligations under this Agreement without restriction. Any attempted assignment or transfer in violation of this provision is null and void.

18. Notices

All notices, requests, and other communications under this Agreement must be in writing and sent by email to the address specified by each party (For LuluLabs Whitelabel they must be sent to legal@lululabs.ai). Notices are deemed to be received on the date of transmission if transmitted on a business day during normal business hours, or on the next business day if transmitted after normal business hours.

19. Headings

The headings in this Agreement are for reference only and do not affect the interpretation or construction of this Agreement.

20. Miscellaneous

Force Majeure. Neither party will be liable for failure or delay in performance to the extent caused by circumstances beyond its reasonable control, including acts of God, natural disasters, terrorism, riots, or war.

No Agency. This Agreement does not create any agency, partnership, or joint venture between the parties.

Severability. If any part of this Agreement is invalid, illegal, or unenforceable, the rest of the Agreement will remain in effect.

No Third-Party Beneficiaries. This Agreement does not confer any benefits on any third party unless it expressly states that it does.

Survival. The sections and obligations in this Agreement that a reasonable person would expect to survive this agreement, will. Particularly the IP and privacy stuff.

21. Questions and Contact Information

If you have any questions or concerns about these Terms and Conditions, please contact us at support@lululabs.ai or at the following address:

LuluLabs AI
Kinkerstraat 274A, 1053 GB
Amsterdam, The Netherlands
Email: support@lululabs.ai